Pests and infestations are a huge problem all across North America, and where there is demand — there is supply! The pest control industry is thriving and full of brands and names both recognizable and relatively unknown. It is great to have options but these many choices can also be overwhelming. Instead of throwing a dart at a phone book, there are some key points and characteristics to keep in mind when making that decision.
Knowledge: The reason that property owners needs to call in a professional pest control service is because they lack to training, tools and knowledge to do the job themselves. With this lack of knowledge comes lots of questions that require lots of answers. Any pest control expert should be able to answer questions regarding every stage of your service.
Service & Information: In addition to having answers regarding the timeline of your service, an experienced technician should be able to walk clients through each step of the process. Many property owners are nervous about introducing foreign materials into their homes, so it is important to be as informed as possible. This information includes the nature and severity of your insect or rodent problem, the plan of treatment and the methods that are going to be used.
Accessibility & Communication: Choosing a pest control company is a big decision and with that, property owners need to make sure that they have made the right one. This is where communication is key. Instead of simply showing up, spraying surfaces and packing up, technicians need to be accessible to their clients. When a technician is willing to pick up their phone to cover customer inquiries, clients feel involved instead of ignored. These inquiries can cover scheduling, concerns and after-care.
Reviews & Recommendations: The strongest endorsement in a service-based industry is word-of-mouth. It is great to be able to rely on friends and neighbours but not everyone is so lucky. Despite being a very common issue, not every property owner has a pest professional on speed dial. When this is the case, the internet is the next best thing! While it is important to think critically about the reviews that you read, consistent positives and recurring negatives can be great indicators of what is to come.